Returns & Exchanges

At DMT Cycling, we are committed to your performance and comfort; if your new cycling shoes aren't a perfect fit, you can return them within 30 days of delivery in their original, unused condition. We offer a streamlined process to ensure you get back on the road or trail with the right gear as quickly as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the unworn shoes in their original DMT packaging, ensuring all tags are attached and the cleats have not been mounted.

3

Label and Ship

Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our technicians verify the product's condition, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing