Frequently Asked Questions
Everything you need to know about your DMT cycling gear.
How do I determine my correct shoe size?
We recommend measuring your foot in centimeters and referring to our detailed Size Guide. DMT shoes generally offer a snug, performance fit; if you prefer more room, consider sizing up by half a size.
What is the shipping timeframe for international orders?
Standard international shipping typically takes 5-10 business days. Expedited options are available at checkout for faster delivery depending on your region.
What is your return policy for cycling apparel?
You can return unused items in their original packaging within 30 days of delivery. Please ensure all tags are attached and the product shows no signs of wear or cleat installation.
Are DMT shoes compatible with all pedal systems?
Our road cycling shoes are compatible with standard 3-bolt systems (like Look and Shimano SPD-SL), while our MTB range is designed for 2-bolt SPD systems.
How should I clean and maintain my 3D Knit shoes?
We recommend hand washing with mild soap and cold water. Avoid machine washing or high-heat drying, as this can damage the technical fibers and structural integrity of the knit.
Do you offer a warranty on your products?
Yes, all DMT products come with a 2-year manufacturer warranty covering defects in materials and craftsmanship from the date of purchase.